Q - HOW LONG WILL IT TAKE TO MAKE MY CUSTOM PRODUCT?
A - Once we have received your ear impressions our production time is currently between 10-15 working days. This can vary daily depending on the number of orders we have in production and may exceed the time specified above.
Q - CAN I ORDER A SINGLE SIDED PRODUCT?
A - Yes, absolutely. You will need to place your order over the phone to do so. Give our customer service team a call on 1300 425 496
Q - WHAT ARE GRIPS AND CORD?
A - Grips are an extra section of silicone added to the ear plug to aid insertion and removal. Cording is a detachable neck cord fitted to the ear plugs.
Q - HOW LONG WILL MY CUSTOM EARPLUGS OR IN EAR MONITORS FIT?
A - Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.
Q - WHAT WARRANTY DO I GET ON MY PRODUCT?
A - All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.
Q - I HAVE A PROBLEM WITH MY IN-EAR MONITORS BUT THEY ARE OUT OF WARRANTY, CAN YOU STILL REPAIR THEM?
A - Yes, we can repair them. If you would like to send them in to our office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.
Q - IF I NEED TO ORDER A SECOND PRODUCT WILL I NEED TO HAVE MY EAR IMPRESSIONS TAKEN AGAIN?
A - We will keep a digital copy of your ear impressions for 4 years and will be able to use them to make further products when you order them. Just give our office a call on 1300 425 496 once you have placed your order to let us know to use your existing impressions.
Q - WHICH PRO FILTER SHOULD I USE?
A - The following is a good guideline but If you are unsure please feel free to contact us for advice on 1300 425 496 .
Pro10 – For acoustic musicians and small ensembles. Light protection in everyday environments. Orchestra Player - Brass
Pro15 – Orchestra Player -Strings. Dentist, Dental assistant.
Pro17 – DJs, vocalists, amplified instrument players, sound engineers, gig goers, clubbers. Pilot, commercial airplane. Industrial low noise – Communication most important, Truck driver – Communication important, Train driver – Communication important. Early childhood teacher, Office environment - distracting noise. Orchestra Player - Percussion.
Pro20 – Extra High frequency protection, Motorsport - high pitched noises.
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time, Drummers, Helicopter pilots.
Pro27 – Best suited for motorcyclists and motorsport. Thinner sound tube on mould to help reduce wind noise under a helmet. Skydiving (instructor), Motorbike riders - wind noise. Industrial Noise – Class 5 needed
Pro31 - Industrial noise – Class 5 low-frequency protection.
Pro Impulse - Shooter, Hunter, Gunfire, Claybird shooting.
SleepSound - Sleeping, Snoring partner, Road noise at night.
SwimFit - Swimming, Surfing, Showering.