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Frequently Asked Questions

Once we have received your ear impressions our production time is currently between10-15 working days. This can vary daily depending on the number of orders we have in production and may exceed the time specified above.

Yes, absolutely. You will need to place your order over the phone to do so. Give our customer service team a call on 1300 425 496

Grips are an extra section of silicone added to the ear plug to aid insertion and removal. Cording is a detachable neck cord fitted to the ear plugs.

Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.

All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.

Yes, we can repair them. If you would like to send them in to our office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.

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